FREQUENTLY ASKED QUESTIONS
Below are answers to some of the common questions that we get asked. Do not hesitate to contact us on firstname.lastname@example.org where we will be happy to answer any of your queries.
HOW DO I PAY?
Payment can be made by the following methods:
BANK TRANSFER. CREDIT/DEBIT CARDS. CASH. CHEQUE. DIRECT DEBIT.
Cards Accepted: Visa. Mastercard. Maestro. Solo. Delta. Visa Electron.
WHERE ARE YOU BASED?
Situated in a convenient location between the A19 and A1 in Wynyard Co. Durham we are not far from Newcastle, Gosforth, Ponteland, Northumberland, Middleborough, Sunderland, York, Richmond, Harrogate, Darlington or Leeds! We travel up to 75 miles (150 miles return) free of charge with 45p per mile thereafter.
WILL I RECEIVE COPYRIGHT AND WILL YOU DISPLAY MY IMAGES?
Any images displayed are with the consent of the individuals. This consent is implied so please inform us if you DO NOT want your images to be used for marketing or on social media. You will receive full copyright with a copyright notice entitling you to reproduce or print your images at home or at any establishment. We do retain the right for the images not to be adapted or changed in their nature. If images are to appear in the press or used in a commercial format (unless otherwise agreed) we must be notified in advance and retain the right to refuse this request.
WHAT ARE YOUR STUDIO OPENING HOURS?
Attendance at the studio is by appointment only as you can appreciate we often travel across the UK and overseas. We also complete work on location.
Please get in touch to come and see us.
THE LEGAL SIDE
We have £2 million pounds of public liability insurance with Aaduki multimedia insurance. I hold a valid Phonographic Performance Limited (PPL) license to play music on our premises, which is renewed on an annual basis. We also pay business rates and have been legally assessed. As i’m are a limited company we adhere to all legislative policies. Please access the full terms and conditions below.
Frequently Asked Wedding Questions by BRIDES AND GROOMS
DO YOU HAVE MY WEDDING DATE AVAILABLE?
This is usually the first thing brides and grooms ask. When you make your inquiry, we will tell you if the date is still free. Due to receiving quite a lot of inquiries via wedding fairs, referrals, Facebook, Instagram, phone, and email, we require a booking fee to secure the date. The best way to contact us is via the phone on 07775914711 as we can answer all your questions quickly and see what you do and don’t need.
HOW LONG HAVE YOU BEEN PHOTOGRAPHING WEDDINGS?
We were established in January 2013 as a limited company. Since then, we have shot over 500 weddings from Cornwall to Scotland. We also have covered weddings abroad.
HAVE YOU WORKED AT MY VENUE BEFORE?
We have covered many venues however there are a lot of venues now so just ask and we will let you know. Don’t worry though we have worked all over the world and how we photograph a wedding doesn’t change. The only thing that changes is the backdrop.
HOW LONG ARE YOU THERE FOR? WHAT TIME WILL YOU ARRIVE?
We usually recommend for the bride two and half hours before the wedding ceremony.
Most grooms choose to have their shots when they arrive at the ceremony location before the ceremony. We ask for the groomsmen to leave their jackets and ties off for the getting-ready shots.
We usually finish before the night food at 8.30 pm. Most couples have their first dance from 7.30 to 7.45. What works well is at ten past eight before we leave is if the DJ asks
Can all the bride’s friends to come on the dance floor,
Can all the groom’s friends to come on the dance floor,
Can all the bride’s family who are able come on the dance floor,
Can all the groom’s family who are able come on the dance floor,
Then the DJ says the photographers are leaving after three dances and to capture the memories forever “dance like you have never danced before”.
WHAT PACKAGES DO YOU OFFER? AND WHAT IS INCLUDED?
We offer a range of photography and videography packages. We have all the packages available on our prices page on the website. There is also a video on the page discussing the package options.
WHAT DO YOU NEED FROM US BEFORE THE WEDDING?
We provide a pre-wedding questionnaire for you to fill out, on this you will find suggested group shots and a list of shots you may want throughout the day. With this you can note any planned timings for these you may have arranged. Help with this is always available.
HOW WOULD YOU DESCRIBE YOUR PHOTOGRAPHY STYLE?
Some people notice that each wedding they look through of ours can be different, and yes, we agree, we don’t tell you what you are getting, we work with you to get what you want. Due to many years of experience and training, we give you any style you want. Feel free to send us pictures you like, and this will determine your photography style.
CAN I GIVE YOU A LIST OF EXTRA SHOTS?
Yes, if you have run out of space on our pre-wedding questionnaire feel free to make an extra list, family shots are such an important part of your day.
HOW LONG WILL THE GROUP SHOTS TAKE?
Good question! Generally, we can complete a list of planned group shots within 15 to 30 minutes depending on how many you have. As a business, we are recognised and respected for getting through group shots quickly and professionally. This allows you to spend more time with your guests.
DO YOU NEED FEEDING ON THE WEDDING DAY?
Thank you for the offer but wedding food is expensive, and we choose to have a lighter meal, so we stay nimble to finish the night off.
WILL OTHER PEOPLE BE ABLE TO TAKE PICTURES DURING THE DAY?
Yes, it’s a social event and everyone has access to a camera these days. We only ask for guests to politely not to get in the way of formal shots. And we suggest no pictures during the ceremony as it’s not always great to see mobiles and tablets out while walking down the aisle.
Some wedding couples may ask for an unplugged wedding, so no pictures are put on social media until you both have made the first upload.
WHAT IF YOU CAN’T MAKE IT ON THE DAY?
Very important question! We are a family of photographers, some of us work full time and some of us work part-time, however, our lives are planned around the weddings we have booked in. Over the years we have dealt with family loss, sickness, and everything else life can throw in your way, but we always turned up to your wedding day. We have never cancelled a wedding.
DO YOU HAVE BACKUP EQUIPMENT?
Yes, we always carry a backup kit and every picture is dual backed up across 2 memory cards.
DO YOU HAVE INSURANCE?
Yes, we insurance, and this is available on request.
HOW MUCH IS THE DEPOSIT? AND WHEN DO YOU NEED IT BY?
We have set a booking fee of 10% and we send a secure payment link by email. This can be paid at your convivence within 7 days of booking. The final payment is due 6 months before the wedding.
DO YOU EDIT THE PICTURES?
Yes, we digitally retouch every image before sending them over to you.
HOW LONG DOES IT TAKE FOR OUR PHOTOGRAPHY/VIDEOGRAPHY TO BE EDITED?
We set a time of 6 weeks for photography and 12 weeks for videography. However, we usually take around 2 weeks for your photos and 4 weeks for the video depending on the time of year.
WHAT IF IT RAINS?
Usually, at some point in the day, it will stop raining. Depending on timings we may do smaller group shots inside where possible.
HOW WILL I RECEIVE MY IMAGES OR VIDEOGRAPHY?
We will give you an online link and we will post a USB out as soon as possible.
You can also download from the online links for further personal backup.
As a company, we do not invoice for fuel for weddings. If the wedding is abroad then discussions will be made to cover the costs of flying and the hotel stay.
DO I HAVE THE RIGHT TO PRINT?
Yes, we give you the full right to print anywhere you like, this can be found in your contract.
DO YOU SELL ALBUMS AND WHO PICKS THE PICTURES?
We do sell Albums and have several different options for you to choose from. Feel free to come and look at them in the studio or watch our album video online.
Usually the bride and groom pick the pictures for the album.